Cisco Contact Center Reporting Experts
Cisco Contact Center Reporting Experts #Cisco #UCCE #CUIC [ cisco contact center enterprise ] Analytical Reports / Customized Wallboards come for UCCX or UCCE /P, these are Contact Center solutions to provide B2C (Business to Customer) communication channels. UCCX is a solution for small-scale contact centers (400 agents app.). For large-scale solutions, PCCE/UCCE solutions are offered. #Cisco #UCCE #CUIC CUSTOMIZE CUIC [ cisco contact center enterprise ] Reports, Wallboards, and Dashboards are interactive ways to monitor 24x7 or analyze the contact center's performance. Cisco Unified Intelligence Center is a platform to analyze CSRs, Calls, Reasons for Calls, Service Level, and nature of customer complaints (Wrap up). CUIC comes with a number of default reports called Stock reports. #Cisco #UCCE #CUIC CUIC Sample Reports [ cisco contact center enterprise ] CUIC also provides the provision to make customized Reports comprising Report...