Analytical Reports/ Customized Wallboardscome forUCCX or UCCE/P, these are Contact Center solutions to provide B2C (Business to Customer) communication channels. UCCX is a solution for small-scale contact centers (400 agents app.). For large-scale solutions, PCCE/UCCE solutions are offered. #Cisco #UCCE #CUIC
Reports, Wallboards, and Dashboards are interactive ways to monitor 24x7 or analyze the contact center's performance. Cisco Unified Intelligence Center is a platform to analyze CSRs, Calls, Reasons for Calls, Service Level, and nature of customer complaints (Wrap up). CUIC comes with a number of default reports called Stock reports. #Cisco #UCCE #CUIC
CUIC also provides the provision to make customized Reports comprising Report Definitions and Value Lists. Cisco Contact Center Reporting Experts can make customized queries/stored procedures using SQL for IBM Informix or MS SQL Server Database.
Customized Wallboards can be designed by Cisco Contact Center Reporting Experts on various platforms e.g. Java, Springboot, C# .Net, Angular, React and connected with Database sources. Sample Wallboards are shown below:
Java Springboot With FireBird is a development stack for web or desktop based apps. We will use Java language with springboot framework to build a basic restful API. Our purpose is to setup the environment and access data from database using our Browser. We require following software: 1. Intelli J studio 2. Jdk (latest) 3. Firebird (latest) Step 1: Download and Install Firebird database (it comes with Command line SQL executor) as shown below: Step 2: Execute and test sample SQL script to verify connectivity with local system Firebird instance. Step 3: Download JBird driver for connectivity with Java instance. Step 4: Download and install IntelliJ idea studio. Step 5: Create Intelli J New Project (Spring Initializer) Step 6: Set Datasource using previously downloaded JBird. Step 7: Coding Starts: · Update POM file for all dependencies (you need ...
How to integrate SQLite Database with Spring Boot? Spring Boot doesn’t provide a straightforward way to integrate SQLite database compared to other databases such as MySQL , MongoDB etc. SQLite is the most used database engine in the world as SQLite website claims. And yet it is a surprise Spring Boot doesn’t treat it the same way as it treats other databases. To integrate SQLite into your spring boot application you need to do one major step which you don’t have to do for other databases. That is , to add an SQL Dialect. Let’s see step by step , how to integrate SQLite database with Spring Boot starting from scratch. STEP 1: Let’s create a base project using Spring Initializr. Go to https://start.spring.io/ and generate a project template. Add Spring Web and Spring Data JPA dependencies as shown below: STEP 2: Add sqlite jdbc driver dependency to your pom.xml: <dependency> <groupId>org.xerial</groupId> <artifac...
Cisco Contact Center - Customize Reports & Queries in CUIC - UCCX. CC Customers must have an idea about How to Customize Reports & Queries in CUIC - UCCX. Our goal is CUIC Reports & Wallboards [ cisco webex contact center enterprise ] For Real-time information, two tables are very important i.e. * RtICDStatistics * RtCsqSummary Both the tables have real-time information about important KPI's of Contact Center. A supervisor or manager can instantly get an overview of the Overall Performance or Service Level. [ cisco webex contact center enterprise ] For Historical Reporting: UCCX base tables are more or less the same. Here is a Golden Tip. Play with the following tables: AgentConnectionDetail ContactCallDetail ContactQueueDetail Resources AgentStateDetail ContactServiceQueue With these tables, you can develop most of the Inbound, Outbound, CsQ, SkillGroup, CallType, DN, Campaign and Agent performance-based detailed reports on historical data of...
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