Cisco Contact Center - Customize Reports & Queries in CUIC - UCCX
Cisco Contact Center - Customize Reports & Queries in CUIC - UCCX. CC Customers must have an idea about How to Customize Reports & Queries in CUIC - UCCX. Our goal is CUIC Reports & Wallboards [ cisco webex contact center enterprise ] For Real-time information, two tables are very important i.e. * RtICDStatistics * RtCsqSummary Both the tables have real-time information about important KPI's of Contact Center. A supervisor or manager can instantly get an overview of the Overall Performance or Service Level. [ cisco webex contact center enterprise ] For Historical Reporting: UCCX base tables are more or less the same. Here is a Golden Tip. Play with the following tables: AgentConnectionDetail ContactCallDetail ContactQueueDetail Resources AgentStateDetail ContactServiceQueue With these tables, you can develop most of the Inbound, Outbound, CsQ, SkillGroup, CallType, DN, Campaign and Agent performance-based detailed reports on historical data of...