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Cisco Contact Center - Customize Reports & Queries in CUIC - UCCX. CC Customers must have an idea about How to Customize Reports & Queries in CUIC - UCCX. Our goal is  CUIC Reports & Wallboards  [ cisco webex contact center enterprise ] For Real-time information, two tables are very important i.e. * RtICDStatistics * RtCsqSummary Both the tables have real-time information about important KPI's of Contact Center. A supervisor or manager can instantly get an overview of the Overall Performance or Service Level. [ cisco webex contact center enterprise ] For Historical Reporting:  UCCX base tables are more or less the same. Here is a Golden Tip. Play with the following tables: AgentConnectionDetail ContactCallDetail ContactQueueDetail Resources AgentStateDetail ContactServiceQueue With these tables, you can develop most of the Inbound, Outbound, CsQ, SkillGroup, CallType, DN, Campaign and Agent performance-based detailed reports on historical data of...

  Cisco Contact Center Reporting Experts  #Cisco #UCCE #CUIC  [ cisco contact center enterprise ]   Analytical Reports   / Customized Wallboards come for   UCCX or UCCE /P, these are Contact Center solutions to provide B2C (Business to Customer) communication channels. UCCX is a solution for small-scale contact centers (400 agents app.). For large-scale solutions, PCCE/UCCE solutions are offered. #Cisco #UCCE #CUIC CUSTOMIZE CUIC [ cisco contact center enterprise ] Reports, Wallboards, and Dashboards are interactive ways to monitor 24x7 or analyze the contact center's performance. Cisco Unified Intelligence Center is a platform to analyze CSRs, Calls, Reasons for Calls, Service Level, and nature of customer complaints (Wrap up). CUIC comes with a number of default reports called Stock reports.  #Cisco #UCCE #CUIC CUIC Sample Reports [ cisco contact center enterprise ] CUIC also provides the provision to make customized Reports comprising Report...