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Cisco Contact Center - Customize Reports & Queries in CUIC - UCCX. CC Customers must have an idea about How to Customize Reports & Queries in CUIC - UCCX. Our goal is  CUIC Reports & Wallboards  [ cisco webex contact center enterprise ] For Real-time information, two tables are very important i.e. * RtICDStatistics * RtCsqSummary Both the tables have real-time information about important KPI's of Contact Center. A supervisor or manager can instantly get an overview of the Overall Performance or Service Level. [ cisco webex contact center enterprise ] For Historical Reporting:  UCCX base tables are more or less the same. Here is a Golden Tip. Play with the following tables: AgentConnectionDetail ContactCallDetail ContactQueueDetail Resources AgentStateDetail ContactServiceQueue With these tables, you can develop most of the Inbound, Outbound, CsQ, SkillGroup, CallType, DN, Campaign and Agent performance-based detailed reports on historical data of...

  Node.js vs Vue.js — A Detailed Comparison Node.js What is Node.js? Node.js is an open-source server environment Node.js is free Node.js runs on various platforms (Windows, Linux, Unix, Mac OS X, etc.) Node.js uses JavaScript on the server A common task for a web server can be used to open a file on the server and return the content to the client. Here is how PHP or ASP handles a file request: Helps in sending the task to the computer’s file system. Waits while the file system opens and reads the file. Helps in returning the content to the client. Ever-ready to handle the next request. Here is how Node.js handles a file request: Sends the task to the computer’s file system. Ready to handle the next request. When the file system has opened and read the file, the server returns the content to the client. Node.js eliminates the waiting and simply continues with the next request. Node.js runs single-threaded, non-blocking, asynchronous programming, which is very memory efficient. What...

Ecological Systems - Effects of New Technologies:     Man is a social animal. Society is an interconnected ecosystem. Ecological systems are the tools to examine the relationships within communities and societies. The ecological/systems framework is vital for human welfare and survival, as they provide the basic code of human existence (Edinburgh sensors).             The latest trends in information technology are making the global world easily accessible with greater mobility. Technology is a two-faced coin. It can save time, money, effort , and manpower . On the other hand , it increases the risk of health issues, immoral culture, reduced tolerance  and widens inter-relational gaps.             The world is progressing by leaps and bounds. Every day is a day of invention and modernization. Trends, tweets, posts, likes, followers, subscribers , and vi...